United Airlines Wheelchair Assistance

How Do I Book Special Assistance With United Airlines?

To book special assistance, call the United Airlines Accessibility Desk at 1-800-228-2744 or fill out the form. When you need support during your trip, you need not worry about on-the-ground offers and in-flight wheelchair support. There are many ways to use United Airlines wheelchair assistance. Read below about the different channels, but before that, learn in detail about the various types of wheelchairs that are available: 

1. Manual Wheelchair 

It's for those who face trouble while ascending the stairs and, say, traveling long distances- manual wheelchair assistance is available. Also, one would get trained personnel to help the passengers in using the manual wheelchairs. Keep in mind that these wheelchairs are light in weight which makes them the No.1 option for navigating in busy airports. 

2. Electric Wheelchair 

For passengers who need more assistance, an electric wheelchair is suitable for them as these wheelchairs are secure and more comfortable. 

3.Deplaning And Boarding Assistance

For passengers who have mobility issues during the boarding and deplaning, it is for them. Those who need wheelchair assistance should board the plane first. It will help them to settle in first before it becomes crowded near the gates. And when the plane lands, just be patient with the assistance you will be helped out to the exit gate. 

Ways To Request Wheelchair From United Airlines

Via Website

  • Visit the United Airlines website and click on My Trips. 
  • Enter your flight details and tap the FIND button. 
  • After your flight reservation is displayed tap on the EDIT option next to the passenger’s name, who wants to request for the wheelchair. 
  • Then, select the special assistance and choose the wheelchair service option from the website. 
  • Be specific with your requirements like you need an electric or a manual wheelchair. 
  • Click on the CONTINUE button to review your request before submitting the request. 
  • Lastly, check for the confirmation mail on your registered email address. 

Note: United Airlines online wheelchair request is simple to follow, follow the above steps. 

Request UA Special Assistance Via Email 

The passenger is supposed to submit their request for a wheelchair through email. Here, one has to send the mail to the customer care department’s email address, which one can find on the Contact Us page of the website. Know the few steps.

  • Draft an email and send it to the United Airlines Customer care team at the official email address.
  • Mention your reservation details and specify your need for wheelchair assistance. 
  • What type of wheelchair are you required, be it manual or electric, and any other requirements you want?
  • Before submitting, review your email. 

What Is The Phone Number For United Airlines Special Needs?

For making inquiries related to your special needs, you can call the Accessibility Desk at 1-800-228-2744. However, there are certain steps of which you should be aware of before making a request for the wheelchair assistance. Make sure to ask to meet a Complaint Resolution Official (CRO) if the passenger is disabled and has travel-related concerns. Furthermore, for concerns like during the journey and after the travel, feel free to connect with the 24-hour Accessibility Desk. They are as mentioned below: 

United Airlines special assistance phone number can be found in the CONTACT US section on the website. Just follow the IVR steps to connect. 

  • To select the choice of your language, select 1 
  • For the New United Airlines Reservations, Select 2. 
  • For both cancellations and changes in the United Ticket, Select 3. 
  • To talk with a Live Person - when you are connected then share the 6-digit reference number and the name of the passenger’s last name. 
  • Then, tell him/her that you need wheelchair assistance along with your medical concern for the requirement. After they have all the information, they will mark it and will give confirmation on giving wheelchair assistance during your trip. 

Note: To get more help, call +1-800-865-1848 to ask your questions or to get help in case the official airline number is not reachable due to some technical issues.

How To Reserve A Wheelchair With United Airlines

United Airlines provides wheelchair assistance to ensure a smooth travel experience for passengers with mobility needs. You can request a wheelchair during booking, after booking, or at the airport.

During Booking

When booking your flight on the United Airlines website or app, you’ll find an option to request wheelchair assistance under "Special Requests." Select the type of assistance needed, whether it's for airport navigation, boarding, or deplaning.

After Booking

If you didn’t request a wheelchair during booking, you can add it later by:

  • Log into your reservation on United.com under "Manage Reservations."
  • Call United Airlines’ Accessibility Desk at 1-800-228-2744 (available 24/7).
  • Requesting assistance through the United app or at the check-in counter.

At the Airport

  • If you haven't pre-booked a wheelchair, you can request one at the check-in counter, but availability may be limited. It's best to arrive at least two hours before domestic flights and three hours before international flights to ensure timely assistance.
  • United Airlines also provides aisle wheelchairs for boarding and deplaning, as well as assistance in connecting flights. If you require further support, inform the airline staff in advance.
  • By planning ahead, you can ensure a hassle-free and comfortable journey with United Airlines.
  • By now, you have gathered all the information that you need to know: How to reserve a wheelchair with United Airlines? Now, its time to learn about the tips for a smooth experience with United Airlines assistance services. 

Smart Tips 

  1. Arrive Early to give yourself and airport assistance people to help you out with all the required assistance. 
  2. Details As Much Possible While making your request for wheelchair assistance, make sure that you have all the information handy to provide them while using the United Airlines special assistance phone number - as it will save time and there will be no confusion in any way. 
  3. Save the Number, and connect to the 1-800-228-2744 in case you need some assistance then you need to browse and call. It will save you time. 
  4. Communicate if you feel uncomfortable and not confident about your journey, then connect with a Complaint Resolution Offical (CRO). Do not hesitate. 
  5. Carry the necessary items, and bring in any required document that says that you need a cane or a wheelchair for proper walking. To make sure that you always have them, put them in your bag.

Conclusion

Right under the section of United Airlines, the handicapped desk will help you to find a well-comfortable seat that fits perfect to your needs. Furthermore, if you are looking for a United Airlines wheelchair assistance, then know that you can easily request it –through the above-mentioned varied options- select the best according to your convenience. 

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