Getlowfare Blog

Can You Get A Refund From A Norwegian Cruise?

Yes, you will get a refund from Norwegian Cruise, but it will depend on the situation under which the cancellation was made. Requests for refunds must be submitted in writing to Norwegian Cruise Line or by dialing (866) 234-7350. However, the ship has some specified terms and conditions for the refund. You must go through all the policies and follow them by requesting a claim. To enquire more about the same, contact the customer service department by calling 1 (866) 234-7350. The executives will solve all the issues and ensure smooth travel. 

About Norwegian Cruise Cancellation & Refund Policy

The cancellation policy that the Norwegian Cruise Line maintains is flexible cancellation; a guest with remorse can call off the cruise by requesting the same. Based on the situation that arose due to cancellation, either a full refund or the issuance of future cruise credits for the next sailing can be provided to the traveler. For guests, it is essential to understand the nuances of the Norwegian Cruise Refund Policy so as to have the smoothest experience and the least friction in the process. An understanding will help them make informed choices and manage their plans well.

Norwegian Cruise Cancellation Fees and Refund Schedule

Cruise Line has structured the cancellation fees according to the timing of resignation and also by the type of cruise booked. This may put the travelers in a position to make a good choice. The general type of cancellation policy specifies that for cancellations further out from the departure date, penalties are less, with the contrary being true the closer it is to the departure date. Guests should thoroughly review the details relevant to their specific type of cruise so they are aware of any possible Norwegian Cruise Cancellation fee.

  • If you cancel your reservation more than 120 days prior to the scheduled sailing date, you will not incur any cancellation fees and will be eligible for a complete refund of your payment.
  • If a cancellation occurs 90 days or more before the scheduled sailing date, a cancellation fee of 25% will be applied, with the remaining 75% eligible for a refund.
  • If a cancellation is made 60 days or more before the scheduled sailing date, a cancellation fee of 50% of the total fare will apply, and the remaining 50% will be refunded to the customer.
  • If you cancel your reservation 30 days or more before your scheduled sailing date, you will incur a cancellation fee of 75% of the total amount paid for your booking. As a result, you will only receive a refund of 25% of what you originally paid. Please consider this policy when making your travel plans.
  • If cancellation occurs within 30 days prior to the scheduled sailing date, a cancellation fee of 100% will be applied. This means that no refund will be issued for any payments made, and the total amount paid will be retained. It is crucial to consider this policy when making travel plans, as changes to your itinerary close to the sailing date may result in the loss of your entire investment.

How Long Do You Have To Cancel A Cruise With Norwegian?

Traversing cancellation guidelines for cruise lines remains simple, yet Norwegian Cruise Line implements particular rules that must be known. The policies state important details about refund conditions in addition to fees and cancellation deadlines. Global cruise guests should refer to the Norwegian Cruise Cancellation Policy to understand the booking process before making their cruise selection.

Days Prior to Departure Date Refundability Cruise/Cruisetour Cancelation Fee
119-91 days Partially refundable 25%
90-61 days Partially refundable 50%
60 - 31 days Partially refundable 75%
30 days or less Non-refundable 100%
  • For group bookings, please be aware that cancellation fees can differ based on the specific terms and conditions of your reservation. Additionally, any refunds you may be eligible for could depend on particular criteria that apply to your situation.
  • Guests who choose to book suites or accommodations within the Haven may incur higher cancellation fees in the event that they need to alter or cancel their reservation. This policy is made to show the premium nature of these exclusive offerings and to help manage availability effectively.
  • Customers must understand that special event and holiday cruise bookings hold stricter cancellation rules. The terms for reservation changes during busy periods are supposed to have more restricted flexibility. Consumers need to understand this point before booking. Customers should review the unique policies around holiday sailings to prevent future difficulties from arising.

How To Request A Refund From Norwegian Cruise Line?

If you need to cancel your cruise and request a refund, follow these steps:

1. Initiate Contact with Cruise Organization Client Service: 

Contact customer service personnel at your chosen shipping line. Customers can engage with the shipping line through different methods that combine electronic and phone communication options located on their official website. Check the operating hours of these services to find a suitable time to connect with the customer service representative.

2. The second thing you do is to prepare ahead with any booking information: 

Before you start calling, just make sure that you have your booking number, the actual date of your cruise, the names of all the passengers under your booking, and any other details that can help your customer service agent locate your booking quickly.

3. Since your conversation involves cancellation, you must state your reasons for abandonment clearly to the representative. The booking agent needs a complete understanding of your situation when you deliver your cancellation reason, whether you need it due to personal matters or unpredictable changes to your travel.

4. Make Your Request for a Refund or Future Cruise Credit: 

After sharing your cancellation reason, specify your preference regarding the resolution. Indicate whether you are seeking a full refund of your fare, if any additional fees have been paid, or if you would prefer to receive a future cruise credit that can be applied to a future booking. Clarifying your choice will facilitate a smoother resolution process.

Norwegian Cruise Line Refund Processing Time

The refund process managed by Cruising begins after your request submission and lasts for a specific timeframe. The time necessary for refunds varies according to the payment methods selected, as well as the extent of refund complexity.

  • Any refund process to a credit card from cruising requires a wait time of approximately 57 business days.
  • The refund process, when checked payment is used, may take up to 24 weeks to complete.

Tips for Avoiding Cancellation Fees

  • Several methods exist to lessen the possibility of cancellation fees regardless of unexpected situations.
  •  Protect your investment by acquiring travel insurance, which handles your expenses during cancellations or interruptions.
  • Search for cruises that offer flexible cancellation terms by exploring the Norwegian Free at Sea promotion.
  • Perform thoughtful planning by examining your destination and checking weather reports before confirming your cruise trip with proper travel documentation in hand.

Conclusion

The disappointment of canceling a Norwegian Cruise Line cruise becomes less uncertain when you understand their cancellation policy and refund process. Knowing cancellation fees with their associated exceptions, together with refund processing times, helps customers make better choices and prevent extra costs. To cancel your cruise, follow the steps provided to successfully ask for any kind of refund, together with future cruise credits.